VFS is a service provided by VFS Global Services Pvt. Ltd.
VFS acts as a Logistics Agent with responsibility to receive from an applicant
applying for a Danish Short term Visa, the applicant's passport, completed visa
form, supporting documentation and the applicable fees. VFS is also responsible
for submitting the application to the Embassy of Denmark on behalf of the
applicant, collect the passport and supporting documents from the Embassy of
Denmark and return the passport back to the applicant by hand delivery/courier
to an address noted by the applicant on the visa form.
The Embassy of Denmark reserves the right to ask for further documentation and
to refuse the visa application.
Note: There are circumstances where in, the Embassy of Denmark will handover
the passport & the supporting documents to the Applicants directly.
VFS is not liable for any delay in processing or rejection of the visa
application. Whilst every precaution is taken while handling the passport of
Applicants and important documents submitted in support there of, due to
unforeseen events and circumstances, the passport and documents may be lost in
transit by accident, theft, natural calamities (act of god) or any other
reason, VFS will not be liable or responsible in any manner to the Applicant
for the same.
The Applicant accepts that the courier acceptance and delivery service is
operated by a third-party, and VFS does not assume any responsibility or
liability for any deficiency in service on part of the courier company. In case
a Passport is lost or damaged in transit, the liability of VFS is restricted to
reimbursement of fees charged by the Ministry of External Affairs, Government
of India, for replacement of lost / damaged passport through normal application
procedure. VFS shall not be responsible or liable for any consequential loss or
damage caused to the Applicant due to loss of his/her Passport and supporting
It is expressly understood that when the applicant or representative of the
applicant submits the passport, the visa form and the supporting documentation
along with the applicable fees, the applicant has understood the terms,
conditions and details here in. Application fees & related charges once
paid by the applicant are not refundable under any circumstances.
Demand Drafts are subject to realization.
Advertising material may accompany along the passport and supporting documents
back to the applicant. If the applicant does not wish to receive any
advertising material along with the passport and supporting documents, the
applicant must intimate the VFS in advance. Please note that no advertising
material sent back with the passport and supporting documents has the
endorsement of the Danish Government.
No employee of VFS may change / amend / amplify the conditions mentioned
For all claims, disputes of whatsoever nature, the courts in Mumbai shall alone
VFS Global Services (P) Ltd,
Floor , Tower A, Urmi Estate, 95, Ganpatrao Kadam Marg, Lower
Parel (W) Mumbai - 400013.
Short Messaging Services Disclaimer and Terms and Conditions
Data Protection Notice
||The Short Messaging Service (‘SMS’) provided to
Visa Applicants is to update on current status to the applicant with regards to
Visa Application Process. The information provided by SMS is based on the
information provided by the Denmark Embassy New Delhi .While VFS ensures that
information is made available to the visa applicant promptly and accurately,
the Visa Applicant shall at all times be responsible for providing and
maintaining an SMS text compatible mobile phone number where VFS can send text
messages regarding the status of the Visa Application to the Visa Applicant.
The Visa Applicant is responsible for ensuring connection to a mobile network
capable of receiving the SMS Services. The Visa Applicant understands that if
The Visa Applicant ‘s mobile phone is switched off, disconnected for any
reasons or is out of coverage for a period of 24 hours or more, The Visa
Applicant’s mobile network provider may delete any SMS messages to be received
by The Visa applicant
||The time to deliver the SMS is dependent on several factors such as upon the
traffic on the mobile network and whether The Visa Applicant mobile phone is
within reach and switched on and cannot therefore be guaranteed by VFS. VFS is
not a mobile network operator and does not guarantee the delivery of SMS text
||The Visa Applicant confirms that the Visa Applicant has provided the accurate
mobile number for receiving SMS and that the Visa Applicant is the owner or its
legitimate user, or that the Visa Applicant has the consent of the owner or
legitimate user, of the mobile phone using for the Services. The Visa Applicant
acknowledges that using another person's mobile phone/providing inaccurate
mobile phone number/unauthorized use of mobile phone number for receiving the
SMS may entail disclosure of Visa Applicant ‘s confidential information which
disclosure shall be at the sole risk of the Visa Applicant
||The Services, once purchased, will be available to the Visa Applicant from the
time of application till complete processing of the application or such other
period as VFS may advise via our website located at
http://dk.vfsglobal.co.in VFS reserves the right to withdraw this
service at any time and without notice.
||The Visa Applicant must not use (or permit any third party to use) the SMS
Service to send any message or communication which is Spam, illegal, offensive,
abusive, indecent, obscene or menacing or causes annoyance, inconvenience or
needless anxiety or infringes the rights of third parties. VFS reserves the
right to withdraw the SMS service to such Visa Applicant if The Visa Applicant
is in breach of this paragraph. VFS may also withdraw the Services if VFS in
its sole discretion apprehends that the SMS service is being used for such
||For operational reasons VFS may vary the technical specification of the
Services with or with out notice. In the event of any change to the Service
these Terms and Conditions is to be treated as varied accordingly.
||The Visa Applicant acknowledges that the SMS Services may, at any time, be
adversely affected by problems with The Visa Applicant mobile phone network,
force majeure events including, without limitation, interference to the network
coverage. VFS is not responsible or liable to The Visa Applicant for any loss,
damage or expenses incurred directly or indirectly by The Visa Applicant as a
result of any difficulties experienced by the Visa Applicant‘s mobile phone
service provider. Subject to the constraints described within this paragraph 7,
VFS shall carry out the services with reasonable care and skill
||If The Visa Applicant does not receive SMS relating to these Services. The Visa
Applicant should inform VFS through email or Helpline numbers.
||The SMS service delivers the Visa Application Status based on the information
received by VFS from Denmark Embassy in New Delhi.
||To use the Services, The Visa Applicant should refer to the instructions
available on the http://dk.vfsglobal.co.in website. The Visa Applicant agrees
to comply with all instructions we may give concerning the Services, including
any security instructions. We will be entitled to treat any failure by Visa
Applicant themselves to comply with these instructions as a breach of these
Terms and Conditions, which will entitle us to deny Visa Applicant access to
||The Visa Applicant is responsible for paying charges for the message
origination. Charges once paid for SMS service will not be refunded under any
||The Visa Applicant shall at its sole risk be responsible for taking all
reasonable steps to prevent unauthorized persons gaining access to the
||While VFS takes every precaution transmission of information to transmit
information. VFS shall not be responsible or liable for any unforeseen events
and circumstances beyond the reasonable control of VFS.
||VFS may in its sole discretion temporarily suspend the provision of the
Services if such provision could materially affect the quality of any
telecommunications service, including the Services, provided by VFS.
||VFS specifically excludes all liability of any kind (including negligence) in
respect of any third party information or other material made available on, or
which can be accessed using SMS text services.
||This Terms and Conditions are governed by the law of India and both parties
submit to the exclusive jurisdiction of the courts in West/South, India.
||Collection of data
The privacy and protection of personal data is very important to VFS, including
all its other brands and affiliates (hereinafter). VFS complies with any
mandatory data protection legislation when collecting and processing personal
data. Whenever you are in the process of applying for SMS Service through a
visa application centre we may collect and store (subject to Embassy
guidelines), as the case may be, the following information: Your Full Name,
Your Mobile Number & Email id, Your Language Preference of SMS, and the
country for which you have applied for a VISA for the purposes of processing
your visa application.
||Disclosure to third parties
In accordance with all mandatory data protection legislation your data may be
disclosed to third parties processing data on behalf of VFS. In this context
your data may also be transferred abroad. Your data may be disclosed within VFS
to other than the collecting entity. Data may be used by these other VFS
entities to the same extent as the collecting VFS entity is entitled to use it.
Your data is treated as confidential and will not be disclosed to third
parties, save for the purpose of VFS fulfilling its contractual obligations
vis-à-vis you, or if required under mandatory law, particularly if requested by
the competent authorities or for the purpose of enforcing VFS’s rights.
||Use of data
Collected data will be processed in good faith and will be used in order to
transmit your Visa Application status via SMS & Email. We do not intend to
use your information for any other purpose.
Purpose of collection, use, disclosure etc. of Personal Information
Applicants may be required to provide certain information pertaining to them such as name, photograph, address, date of birth, telephone number, passport information, birth certificate, income, citizenship status, marital status, employment details, criminal and educational background information etc. This information is collected as per the requirement mandated by the concerned Diplomatic Missions / Governments and/ or relevant Visa Offices.
Such personal information may be collected, used or disclosed in order to facilitate the processing of visa application(s) and/or request(s) including but not limited to for the following purposes:
||Process applications received for requests for various categories of visa, permit and travel documents etc. and perform various tasks/ functions related thereto;
||Respond to various inquiries on the visa application submission process in general.
||Respond to various inquiries regarding status of application made with VFS GLOBAL;
||Provide/ offer any other services as per requirements of the respective Governments /Diplomatic Missions.
Provision of personal information is voluntary. Please note, however, that a refusal to provide personal information may limit or affect ability of VFS GLOBAL to provide the requested services.
As mandated by the Diplomatic Mission/s, VFS GLOBAL may (by itself of through third party service providers/ vendors) provide various facilities for inquiries related visa application process in general and/ or status of visa applications submitted through VFS GLOBAL such as call center, online tracking, e-mail etc.
||Inquiry about general visa application process:
Users making inquiries as regards visa application process in general, need not provide any personal information.
||Inquiry about status of submitted visa application/s:
Users making inquiries as regards status of visa application submitted through VFS GLOBAL can quote application reference number to receive an update on the status of their visa, permit or travel document applications.
The users may be requested to provide personal information such as given name or family name or date of birth or phone number or street address or email address or application date etc. or combination of such information for verification/ authentication purposes.
||Users making inquiries as regards visa application process however should not ask or reveal the passport number or personal information while interacting via email with VFS GLOBAL and/or its third party service providers/ vendors. Instead use of application reference number is recommended. VFS GLOBAL shall not be obliged to respond to e-mails containing personal information. In case any personal information is disclosed, the same shall be at the sole risk of the Users/ applicants and VFS GLOBAL will not be in any manner responsible for any events of misuse etc.
For the quality control purposes the interaction/s with user/s may be recorded. In such cases the user/s will be informed of this practice and purpose at the start of any such interaction. Unless a different requirement is mandated by the respective Diplomatic Mission/s, such recordings will be purged after a period of 30 days from the date of such interaction/s.
Certain Diplomatic Missions may require the Applicant’s to attend for personal interview. Applicants will be required to provide their application reference number and/or certain personal information such as family name, given name, date of birth, phone number, street address, email address, application date, and passport number for purpose of scheduling interviews.
All such information, posted, furnished and submitted by the Applicants while scheduling an interview appointment is converted into such formats as may be required and communicated to the respective Diplomatic Mission having jurisdiction to receive such application/s.
Certain data and information related to visa applications received by VFS GLOBAL is presently stored/ hosted at data centre/s in UK (London) and India (Mumbai). The data captured by VFS Global in its systems for processing of visa applications of applicants from European Union is stored within the European Union (EU) boundary. The data of applicants other than that from EU may be stored in VFS Global systems either within the EU boundary at data center in UK (London) or at data center in India (Mumbai).
This information may be used, disclosed by VFS GLOBAL for performing its various obligations towards respective Diplomatic Missions and will be purged within 30 (thirty) days from the date of receipt by VFS GLOBAL. However no information/ data containing Personal Information of the Applicant/s is stored at the data centre/s mentioned above.
Disclosures of Personal Information:
VFS GLOBAL will not trade, rent or sell personal information of the Applicants. VFS GLOBAL does disclose or otherwise transfer Personal Information of the Applicants, except as otherwise set out herein. Personal Information will be used only for the purposes of providing services and performing its various obligations.
However VFS GLOBAL may need to disclose and share Personal Information when it is necessary to comply with a court order, any on-going judicial proceeding, or other legal, statutory or regulatory process served on VFS GLOBAL or to exercise the legal rights or defend against legal claims, criminal investigations, judicial matters or in prevention, investigation, detection, prosecution of criminal activities or matters related to national security.
Service Provider Arrangements: VFS GLOBAL may disclose (or otherwise make available) personal information to third party service providers providing services like courier delivery, SMS, call center services. These third party service providers are provided with such information they need to perform their designated functions and are not authorized to use or disclose personal information for their own purposes. For example, where the visa applicant has opted for courier service, VFS GLOBAL will disclose certain Personal data such as name, address, phone number to the third party courier service providers. However personal information will not be shared with service provider/s for SMS service/s. Such third party service providers are also required to adhere to security & privacy requirements as outlined by VFS GLOBAL.
||The cookies help website users and maintain their signed-in status.
||Most cookies are "session cookies," meaning that they are automatically deleted from website user’s hard drive at the end of a session when the applicant/user exits the website. However “Persistent cookies” remain in place across multiple visits to our websites.
||Applicant/ website user may encounter cookies from any links of third parties on certain pages of the website that VFS GLOBAL does not control.
||VFS GLOBAL does not tolerate spam.
||VFS GLOBAL website/s or communication tools shall not be used to send spam or otherwise send content that would violate the terms and conditions of VFS GLOBAL user agreement.
||VFS GLOBAL filters and automatically scans messages for viruses and other illegal or prohibited content before they are sent.
||To report any issues related to spam or spoof emails to VFS GLOBAL, please address e-mails to firstname.lastname@example.org.
||VFS GLOBAL does not permanently store email messages sent to or by it through various formats. VFS GLOBAL does not rent or sell any email addresses to third parties.
||A user/users is/are not licensed, permitted, expected to add, modify, deface, hack, misuse or abuse VFS GLOBAL’ website or the contents therein.
VFS GLOBAL has implemented measures designed to help protect personal information in its custody and control. VFS GLOBAL maintains reasonable administrative, technical, physical and organizational safeguards in an effort to protect personal information in its custody and control. However VFS GLOBAL shall not be liable for unlawful access, use, modification, destruction, destruction or interceptions by unauthorized persons.
Retention & Destruction of Personal Information:
Application packages collected from Applicants will not be copied or retained by VFS GLOBAL. Unless otherwise mandated by the concerned Diplomatic Mission, any other paper, hard copies, forms or other records containing personal information will be destroyed by a secure shredding process within thirty (30) days of a passport’s return to an applicant.
For the purposes of assisting the Applicants should they contact VFS GLOBAL with follow-up queries, Applicant personal information may be retained in electronic form, after passport and/or documents have been returned to the Applicants, for a maximum of thirty (30) days or for such period as specified by the respective Governments/ Diplomatic Missions.
VFS GLOBAL performs secure disposal or destruction of personal information on the equipment or devices used for storing personal information. When disposing of equipment or devices used for storing personal information (such as filing cabinets, computers, diskettes, and audio tapes), VFS GLOBAL takes appropriate measures such as to removal or deletion of any stored information to prevent access by unauthorized parties.
VFS GLOBAL and its third party service providers/ vendors may provide personal information in response to a search warrant or other legally valid inquiry pursuant to contravention of law / order or to an investigative body or as otherwise required or permitted by applicable law VFS GLOBAL may also disclose personal information where necessary for the establishment, exercise or a defense of legal claims, or as otherwise permitted by law .
Third Party Links
VFS GLOBAL website may contain links to other/ third party sites promoting various products and/or services that VFS GLOBAL does not own or operate.. These links to websites are in nature of paid advertising are not verified by VFS GLOBAL. These links are provided for convenience access to these links is voluntary and does not indicate that VFS GLOBAL endorses or is associated with any of these other third party websites. Users are requested to use their own discretion which dealing with these websites and neither VFS GLOBAL nor its officers, employees, agents shall have any responsibility or liability of any nature whatsoever for these other third party websites or any information contained in them.
To Personal Information
Applicant/s have right to their personal information provided by them. Users may request access to their personal information by writing an email to the Info email ID mentioned on the “Contact Us” page with subject line as “Subject Access Request”. This request will be forwarded to the respective Governments/ Diplomatic Missions since they are the data controllers and further action will be taken by VFS GLOBAL based on the directions received by the respective Governments/ Diplomatic Missions.
VFS GLOBAL shall not be responsible to ascertain authenticity or accuracy of the information provided by the Applicant. It shall be the duty of the Applicant to ensure that the information provided to VFS GLOBAL is accurate, complete and upto date.